Got a question? We're here to answer! If you don't see your question here, drop us a line on our Contact page or reach out via email: firstname.lastname@example.org, or by phone: (888) 926 6571.
DESIGN & SOFTWARE QUESTIONS
Do I need to download software?
No, Entourage Yearbooks provides an award-winning online-based design platform. All you need is an internet connection and a laptop or desktop computer to help you get started on your project.
We provide free live demos before you sign on with us, and have ongoing customer support.
Do I need a design background to make a yearbook?
No, anyone can put together a great yearbook! We have hundreds of great templates for new users and advanced software capabilities for advanced designers.
Entourage Yearbooks also connects you with your own Account Manager that is available to provide design support and suggestions when needed.
Are there design limitations?
No, there are no design limitations when putting together your yearbook.
We have hundreds of backgrounds, templates, clipart, and several different fonts to choose from! We also have an internal integration with Pixabay: a free stock photography and royalty-free stock media website that provides photos, illustrations, and vector graphics.
Are there deadlines I must adhere to when creating a yearbook?
No, there are no deadlines other than your final submission deadline, unless you have special cover upgrades (foils, die-cut, etc).
We do have suggested deadlines that help you stay on track with your yearbook project but there are no penalties for missing said deadlines. Email reminders are sent on a monthly basis to help you stay up to date.
Do you offer digital yearbooks?
Yes, every yearbook project has the option to sell online digital yearbooks, also known as e-yearbooks.
E-Yearbooks are accessible on any smart device and are accessible on our sister website, linkyearbooks.com. For more information regarding privacy & security and cost per book, please contact our sales department at (888) 926 6571 ext. 1.
Can I use outside design programs?
Yes, you can upload PDFs created on outside design programs such as InDesign, Illustrator, Photoshop, or Canva.
We have templates created for every well-known design program. Once you have your content ready, our software allows you to upload your files and place your PDF pages into your project. For assistance, please contact our support department at (888) 926 6571 ext. 2.
How much does a yearbook cost?
Pricing varies from book to book depending on the number of pages, type of book, and any additional upgrades that are requested.
For more information please fill out this form and one of our sales representatives will get in contact with you as soon as possible.
Is there a minimum amount of books I need to purchase?
Yes, you can order as few as 5 books with a setup fee of $50.
Book orders with 20 books or more have no setup fee.
Free shipping is also available on orders of 50+ books.
Do you offer discounts?
Yes, discounts are typically mentioned in promotional emails and vary depending on the time of year.
The best way to see what discounts we have to offer is to check in with your sales representative.
Can I purchase an older yearbook from your website?
It depends! Entourage Yearbooks has been operating since 2006 and would only be able to locate yearbooks that we have on file from '06 - '22. If we do have access to the yearbook you're looking for, you will need permission from the school to purchase the book.
Need help locating an older book? We recommend contacting the school directly and asking them for the publisher.
Are there any hidden fees?
No, our billing process is very transparent and we break down the cost of everything when you get started with us. All of our contracts are also non-binding so you're never locked in with us.
For more information regarding your invoice or payment please contact our billing department at (888) 926 6571 ext. 3. or email email@example.com.
I want to switch to Entourage Yearbooks, however, I have a contract with another yearbook company - what can I do?
Thank you for your interest in working with Entourage! Contracts are never fun to deal with but we will do our best to assist you in terminating your contract with your previous yearbook provider.
For more information please contact our sales team by calling (888) 926 6571 ext. 1 or email firstname.lastname@example.org
INDIVIDUAL YEARBOOK ORDERING QUESTIONS
How can I purchase a yearbook for my son/daughter?
You can search for your son/daughter's yearbook by visiting link.entourageyearbooks.com. If you are unable to find your school, please contact the school directly for more information.
Schools decide whether or not they would like to sell the yearbooks online, in person, or both, so we suggest reaching out to them for the most accurate information.
Can I order a yearbook from previous years?
It depends. Schools may decide to allow yearbooks from a previous school year to continue being sold online or might have extra copies at the school.
We recommend contacting the school directly for more information. We are unable to sell yearbooks without the approval of the school due to privacy reasons.
I missed the yearbook and/or ad deadline, what can I do?
We're sorry to hear you missed your yearbook and/or ad deadline. Unfortunately, deadlines are set in place by the schools themselves. We cannot extend deadlines.
We recommend contacting the school directly for further assistance. We are unable to sell yearbooks or ads without the approval of the school due to privacy reasons.
Why is the price of the yearbook so high?
Pricing varies from book to book depending on the number of pages, type of book, and any additional upgrades that are added to the yearbook. Schools set the prices for their yearbooks, not Entourage Yearbooks.
Late book sales are automatically set at a higher price point because they are printed on an individual basis.
For best yearbook pricing, we recommend purchasing your yearbook early.
Can you tell me if I have already purchased a yearbook?
Yes, if you cannot remember whether or not you have already purchased a yearbook through our website please contact (888) 926 6571 ext. 2 and provide us with your son/daughter's school name and the name of the person who would have placed the order.
If the yearbook was purchased in school, we recommend contacting the school directly for more information. You can also check your email for yearbook order information by searching Link Yearbooks.
Can I cancel my yearbook order and get a refund?
It depends. If your yearbook order has not been shipped out yet we should be able to cancel your yearbook order. Unfortunately shipped books or books that have already been received cannot be refunded unless there are errors within the book caused by Entourage Yearbooks.
All refunds will be processed within 3-5 business days and a 3% refund processing fee will be deducted from your order. For refund assistance please contact billing at (888) 926 6571 ext. 3.
Still have questions?
If you cannot find an answer to your question in our FAQ, you can always contact us. We will answer you shortly!
Billing Department: (888) 926 6571 ext. 3 or email@example.com
Sales Department: (888) 926 6571 ext. 1 or firstname.lastname@example.org
Technical Support: (888) 926 6571 ext. 2 or email@example.com